View Pricing

Refund & Return Policy

Last updated: February 2026

Thank you for choosing CarioAudit. We aim to provide accurate and reliable vehicle reports. This Refund and Return Policy explains when you may be eligible for a refund and how the process works.

1. Digital Product Policy

All products and services offered by CarioAudit are digital in nature, including but not limited to:

  • Vehicle history or audit reports

  • VIN-based reports

  • Online tools and generated data

Because these are digital products, returns of physical goods do not apply.

2. Refund Eligibility

We offer a 30-day refund under the following conditions:

You may request a refund if:

  • The generated report does not display vehicle data, or

  • The report shows invalid or missing VIN information, such as:

    • Make

    • Model

    • Year

Refunds are applicable only when the issue is caused by a system error or data failure on our end.

3. Non-Refundable Situations

Refunds will not be issued if:

  • The VIN provided by the customer is incorrect, incomplete, or invalid

  • The report contains limited data due to vehicle age or source availability

  • The user misunderstood the report or its contents

  • The request is made after 30 days from the purchase date

  • The service was successfully delivered with valid core vehicle data

4. How to Request a Refund

To request a refund, please contact us within 30 days of your purchase and include:

  • Your order or transaction reference (if available)

  • The VIN used

  • A brief description of the issue

Refund requests should be sent to:

📧 info@carioaudit.com

5. Refund Review Process

Once your request is received:

  • We will review the report and verify the issue

  • If approved, refunds will be processed to the original payment method

  • Processing time may vary depending on your bank or payment provider

6. Chargebacks and Disputes

We encourage customers to contact us first before initiating a chargeback.

Unauthorized chargebacks or abusive refund requests may result in:

  • Account suspension

  • Loss of access to services

7. Policy Abuse

We reserve the right to refuse refunds in cases of:

  • Repeated refund requests

  • Suspected fraud or abuse

  • Violation of our Terms and Conditions

8. Policy Changes

CarioAudit reserves the right to modify this Refund and Return Policy at any time. Updates will be posted on this page with an updated “Last updated” date.

9. Contact Us

If you have questions about this policy or need help with a refund request, contact us at:

Website: https://carioaudit.com
Email: info@carioaudit.com